Question 1

What shipping companies are used to deliver orders?

Accepted Answer

TRANG STUDIO ships with UPS and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple packages and may be charged on a per package basis.

Question 2

Lost Shipments?

Accepted Answer

If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately.

Question 3

How do you determine shipping costs?

Accepted Answer

Shipment costs are determined by the size, weight, and retail price of the item you are purchasing, as well as the delivery location. Smaller works cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship.

Question 4

How do you handle shipping?

Accepted Answer

Our professional services will ensure that your artworks are well taken of during handling, packing and transit. With years of experience, we have the means to employ the most suitable and secure handling methods for your artworks.

Question 5

Which types of payment do you accept?

Accepted Answer

We accept: Paypal or Wire Transfer. Wire transfers are not directly handled on our web site. To pay using wire transfer, please send us your list of items, billing name, billing address, and phone number, and we will provide you with the information needed for your bank transfer.

Question 6

When can I expect my order to ship?

Accepted Answer

All works from TRANG STUDIO ship within 10 business days of the date the order is placed.

Question 7

Does TRANG STUDIO insure all shipments?

Accepted Answer

Yes. I insure all shipments, so that in the case of loss or damage during shipping we can easily replace any works that were damaged during transit. If this occurs, please contact phanthutrangstudio@gmail.com and we will resolve the problem as quickly as possible.

FAQ